Of all of the customer service channels, live chat probably gets the least amount of love, yet can be one of the most efficient resolution channels for both companies and customers. In a review of ...

Customer satisfaction surveys are a form of research in which you ask your customers for their views on issues that indicate how well or how badly your company is performing. Satisfaction surveys are ...

Today the magic in the warehouse is real and it's getting some recognition. Costco is known for the value it provides to the customer, for its innovative business model, its humble servant-leadership ...

In business, you can’t improve what you’re not measuring—and today’s organizations typically measure progress and success with key performance indicators (KPIs). A successful business is synonymous ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

Trader Joe’s led all grocery retailers as supermarkets maintained a high level of shopper satisfaction last year, according to the 2023 American Customer Satisfaction Index (ACSI). In the “ACSI Retail ...

Customer satisfaction has improved in 2021 for big PC vendors such as HP, Acer, Dell and Lenovo, according to the American Customer Satisfaction Index (ACSI). The latest survey from ACSI shows HP ...

Traveling through an airport to catch a flight can often be a busy and chaotic time for many passengers. Some airports, though, can make the experience more enjoyable – or at least easier – than ...

Costco, the multibillion-dollar wholesale empire, has just been knocked down a peg by one of its main rivals — and recent reports suggest that it’s already falling behind in the race to court Gen Z ...

If you're looking for a new car in 2019, you'll want to check out how satisfied customers are with their driving choices. Americans are increasingly satisfied with their cars, with the industry-wide ...