It would seem like the task of understanding external customers would rest squarely on the shoulders of the marketing team. However, it's also an IT challenge in 2018 and beyond. I used to think it ...

The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

It seems like a straightforward question: When you work in IT, who are your customers? We use the term all the time. We talk about customer satisfaction, customer relationships, customer service and ...

Most of us at some point in our careers envision what it would be like to be a chief officer or even a fire chief–a big office, a leather chair, gold bugles and the glitz and glamour of being the fire ...