Building a strong feedback culture requires deliberate systems and consistent practices that encourage honest communication ...

Nearly every company conducts an employee engagement survey. Yet notwithstanding their ubiquity, employee survey research from Leadership IQ finds that only 22% of companies are achieving good results ...

If your organization sends out surveys, used to send out surveys or plans to send out surveys, then you should read this article. Some customers refuse to fill out customer satisfaction surveys. Their ...

Iwas in a particularly sour mood at an old job one afternoon when a notification popped up in Slack, reminding me to fill out my Peakon, the employee engagement survey our HR department used. In ...

Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it. Brands say they want to listen—but customers have stopped talking. Once a ...

Overall, the results from the 2021 SUNY Student Satisfaction Survey present positive satisfaction with UB. The SSS identifies areas of student satisfaction and opportunities for improvement. The most ...

SciFri Findings is a series that explores how we understand the impact of science journalism, media and programming on our audiences. Sign up for our newsletter to get the latest reports! Getting ...