Are there business situations where "good enough” customer service is actually sufficient? Maybe, if you're hawking potable water and tents at Fyre Festival or selling sunscreen on an island where ...

Whether you are an international corporation or a one-man sole proprietorship, customer service is an integral component to business success. Customer service starts with the first interaction with a ...

Success in business depends on identifying what your target customers need or want and creating a total package of benefits that meets these needs in a superior fashion to your competitors' offerings.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Here is the story of how one utility provided us good, then better, then ultimately the best customer service. My family moved last month, a challenging undertaking in the best of times and a whole ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

We’ve talked a lot about the “inside” of my Inside-Out Framework approach to developing a strong positive company culture, focusing on the first-line customers, the employees. Zack Oates, CEO and ...

Opinions expressed by Entrepreneur contributors are their own. Now that the holiday season is in full swing, consumers are busy checking off gift lists, bargain hunting, power shopping and… enduring ...