We didn’t just track DX headlines in 2025 — we traveled to get the context behind them. Here’s what stood up to reality.

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

As organizations prepare for a more disciplined, outcome-driven era of customer experience, customer experience conferences in 2026 are evolving in meaningful ways. These events are no longer just ...

AI Agent brings trusted, unified customer data and AI together so marketers can activate insights without relying on engineering teams SEATTLE--(BUSINESS WIRE)--Amperity, the leading AI-powered ...

CMSWire Contributor of the Year Greg Kihlstrom examines where AI ambition is colliding with operational reality in marketing ...

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment PALO ALTO, Calif., Jan. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today introduced Customer ...

CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven ...

New Sugar for Syspro solution connects the knowledge of the back office to empower the front office with newfound sales intelligence TUSTIN, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--Syspro, provider ...

Predictive analytics offers brands a powerful tool to boost customer retention and improve the customer experience. By leveraging data and predictive modeling, brands can gain granular insights into ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Strategic acquisition of a go-to partner for global publishers adds best-in-class media industry and technical expertise to provide new solutions to enterprise customers AUSTIN, Texas--(BUSINESS WIRE) ...

The "Amazon effect" has become a defining phenomenon in retail and ecommerce, reshaping customer expectations and industry dynamics. Stemming from Amazon's unparalleled success, it refers to the ...